This website and VanHurt services are operated by VanHurt HK Limited (Company Registration No. 80679132), a company registered in Hong Kong, with registered office at Flat 2304, 23/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong. VanHurt is a trading name of VanHurt HK Limited, and references to “VanHurt”, “we”, “us”, or “our” in this document mean VanHurt HK Limited.
Contact: vusaconsultancyhk@gmail.com · Tel: +1 914 416 8190
1. No routine physical shipping
VanHurt provides professional services, advisory work, documentation support, operational consulting, and digital deliverables. We do not routinely sell or ship physical goods.
2. Delivery methods
Services and deliverables may be delivered through:
- email correspondence and attachments;
- written reports, document packs, comments, schedules, or summaries;
- calls, meetings, briefings, reviews, or advisory sessions;
- shared digital workspaces or other agreed communication channels;
- completion notices confirming that the agreed service has been delivered.
3. Delivery timing
Delivery timelines depend on the engagement scope, client responsiveness, document availability, and any agreed milestones. Where VanHurt provides an estimated delivery date, it is an estimate unless expressly agreed as fixed in writing.
4. When delivery is complete
Delivery is complete when VanHurt issues the final deliverable, report, document set, completion notice, or other agreed output by email or another agreed channel.
The 14-day acceptance and contest period starts from that issued delivery or completion notice unless a signed engagement agreement states otherwise.
5. Client access and cooperation
The client is responsible for providing correct contact details, access to relevant information, and timely responses. VanHurt is not responsible for delay caused by missing information, incorrect email addresses, unavailable client personnel, or delayed approvals.
6. Physical documents by exception
If VanHurt agrees in writing to send physical documents, delivery times, postage method, cost, and risk will be confirmed separately. Unless expressly agreed, physical shipping is not included in service fees.
7. Delivery issues
If a client cannot access a deliverable or believes a deliverable is incomplete against the agreed scope, the client should notify VanHurt in writing within 14 days of delivery so the issue can be reviewed.