This website and VanHurt services are operated by VanHurt HK Limited (Company Registration No. 80679132), a company registered in Hong Kong, with registered office at Flat 2304, 23/F, Ho King Commercial Centre, 2–16 Fa Yuen Street, Mong Kok, Hong Kong. VanHurt is a trading name of VanHurt HK Limited, and references to “VanHurt”, “we”, “us”, or “our” in this document mean VanHurt HK Limited.
Contact: vusaconsultancyhk@gmail.com · Tel: +1 914 416 8190
1. No physical returns
VanHurt provides consultancy services, advisory work, documentation support, operational support, and related digital deliverables. Because these are services and digital work outputs, physical returns do not apply.
2. Delivery before payment
Unless otherwise agreed in writing, VanHurt requests payment only after the agreed service or deliverable has been issued and the 14-day delivery acceptance window has passed.
Payment is therefore for completed work that has already been delivered and made available for client review.
3. Fourteen-day acceptance window
The client has 14 days from issued delivery or completion notice to raise a written issue about material non-conformity, missing agreed scope, or a clear error in the delivered work.
If no written issue is raised within that period, the deliverable is treated as accepted and payment becomes due.
4. Corrections and re-performance
If a valid delivery issue is raised within the 14-day window, VanHurt may correct, clarify, supplement, or reissue the relevant part of the service or deliverable.
Remedial work is the normal remedy for a delivery issue. A request for new scope, changed commercial instructions, or additional advisory work is not treated as a defect in the original delivery.
5. Final payments
Once a delivered service has been accepted and payment has been made, the payment is final and non-refundable except where:
- there has been a duplicate payment;
- there is a manifest billing or processing error;
- VanHurt agrees a refund in writing;
- a refund is required by non-excludable law or payment rights.
6. How to raise an issue
To contest delivery, contact VanHurt through your engagement lead or approved client channel within 14 days of delivery. Include the engagement name, invoice reference if available, the deliverable concerned, and a clear description of the issue.
7. Consumer rights
VanHurt’s services are primarily business-to-business. If you are legally treated as a consumer, mandatory consumer rights may apply and nothing in this policy excludes rights that cannot be excluded by law.